Understand the experience
See the gap between what leaders think is happening, what teams experience and what customers actually receive.
A social movement for better service in Jamaica
Better service is everybody’s business.
We all have a service story.
We have all experienced service.
We have all shaped someone’s experience.
And we’ve all been on both sides.
Think Like a Customer, Ja is here to get us talking about it.
Printed & shipped within 5-7 business daysKnutsford Express — islandwideCourier — Kingston & St. AndrewGroup orders · invoicing availableNeed it sooner? Working with a deadline? Email or DM us, we’ll see how we can help.
Better Service for All of Us.
Service is part of how we work, how we do business and how we move through everyday life.
TLCJa creates the conversations, insights and practical tools that help us see service differently, talk about it openly and do something about it.
The shared experience
You are the customer. You are also the service provider.
Every day, we move between both sides of the service experience. The way we are treated shapes what we expect. The way we treat others shapes what they remember. TLCJa brings both sides into the conversation.
What we do
See how we work Creating better service experiences, from the inside out.
Align the brand + experience
Turn brand promises and values into behaviours people can actually experience.
Build service culture
Create clearer expectations, practical frameworks and stronger ownership across the customer journey.
The movement
Service involves all of us.
Through stories, interviews, conversations and real-world observations, TLCJa asks a simple question: What would change if we all saw ourselves in the person on the other side?
Join the conversationExpert Conversations
Conversations with people who study, teach and live service.
Service Stories
Real people and businesses, and what their experience teaches us.
Voices & Big Questions
Young people, everyday Jamaicans and the questions we should be asking.
Moments & Milestones
Service lessons from the days and seasons that matter to Jamaica.
Your online service storeService you can take with you.
It’s a People Ting is your online service store, where ideas about service become tools, games and products people can use, share and experience.
Meet the founder
Built from experience. Designed for change.
Over the past decade, Shafae Bloomfield has worked in service-driven environments where what happens behind the scenes directly shapes what customers experience. She brings that view together with a simple but often overlooked idea: we are all customers too.
What people are saying
In their own words.
I’m happy I chose you. They will talk about this after you’re gone.
I’m up early using SCREEN BREAK to compose my presentation. I’m hosting our weekly team’s meeting this week and my brain is tired … so I decided to use this time to do it, and best believe I’m going with this for my presentation. SCREEN BREAK for the win.
Your work is exceptional. It is clear that you have a deep understanding of the vision for my company and its culture.
A few of us played some lunch time. It is very fun so far. Love it.
Love the screen-break btw. Lol. Thought I knew Jamaican culture lol. Show me up last night man haha.
Free self-assessment
What kind of service mindset do you bring?
The SERVICE™ Mindset Self-Assessment takes about five minutes. Answer honestly, and you’ll see where your service instincts are strong and where there is room to grow.
5minutes to complete
- Free, with no sign-up
- Your result on screen right away
- Built on the SERVICE™ framework
What kind of service experience are you creating?
Whether you are building a business, leading a team, serving customers or simply moving through everyday life, there is a part of the experience you can influence.