Explore strengths, knowledge, mindset, capacity, ownership and how you show up.
The front of the box
Work · SCREEN BREAK™
THE RIPPLE EFFECTWorkplace Edition
Your team engagement activities are already planned.
- 60 CARDSWorkplace scenarios, challenges, prompts and activities.
- 4 SECTIONS OF PLAYA structured experience that takes teams through different aspects of how we show up, work together and navigate the workplace.
- ACTIVITIES ALREADY PLANNEDThe experience comes with the activities — no need to create your own.
- MULTIPLE PLAYSDesigned to be played with different teams and groups.
- REFLECTION BUILT INPlayer take-back prompts and leader observation prompts.
- PLAY IN PERSONThe physical Workplace Edition.
- REMOTE OPTION AVAILABLEAdd the remote experience to your physical game, or buy it on its own for teams working remotely.
A gamified team experience designed for team development, employee engagement and leadership conversations.
Keep scrollingWhat’s inside the box, the four sections, the video and LEAD AGENTTeams take on challenges and workplace situations that invite them to use their strengths, listen to each other, adapt to change, make decisions and consider the experience of the customer.
It’s a chance to see what each person brings, what happens when you work together, how you respond when things don’t go as planned — and how the way you work with each other shapes the way you serve.
You play. You talk. You laugh. You notice.
You take something back with you.
What’s insideYOUR HANDWhat do you bring to the table? YOUR PARTNERHow do you work together? YOUR PLAYHow do you use what you have? THE OPEN ENDHow does it shape the customer experience?
Build trust, communicate, use each other’s strengths, navigate differences and support one another.
Work together, respond to change, adapt to challenges and find a way forward.
Look beyond what you know, consider what your customer may need and explore how your approach can make a difference.
See it in action
Planning Customer Service Week 2026?
How THE RIPPLE EFFECT works as a team activity, in under a minute.
Also included
- Icebreakers
- Host guides
- Team challenges
- Scoring activities
- Leadership Take It Back prompts
- Team Take It Back prompts
Use it for
Team spread across locations?
LEAD AGENT: play YOUR PLAY remotely.
Your work becomes someone else’s starting point.
A host-run team simulation, and the online version of the YOUR PLAY section. Players step into one workday as Lead Agents: five things waiting on the desk, seven tools, and people on the other end of all of it. Their AI assistant hands them a plan for the morning — what it got right, what it couldn’t see and what they do about it is theirs to work out. From there every call is the team’s, including how they recover when something goes wrong and it came from their side.
READ · CHECK · PRIORITISE · TOOL UP · RESPOND · RECOVER
2 to 6 teams · 25–35 minutes · one shared screen, one host · built for remote and hybrid teams
Good for team days, Customer Service Week, onboarding and leadership sessions.
How a session runs
- READ
- Five things are waiting. Read them the way you’d read your own inbox, including the parts that look routine.
- CHECK
- Your AI assistant has made its call. What might it be missing — and now that you know, what changes?
- PRIORITISE
- Order all five. First is only part of it; the rest of the list is where the judgement is.
- TOOL UP
- A task each, seven tools. Pick the one that gets it done and say why.
- RESPOND
- Somebody is blocked until you answer. Write what you would actually send.
- RECOVER
- 10:40 AM. Something has gone wrong, and it came from your side.
Where judgement is involved there is no answer key — teams are scored on their reasoning. It closes on WHO WOULD YOU TURN TO: no points, no winners, just the team telling each other what they noticed, and one page of what they are taking back to work.
Two ways to get it. Add it to your box for J$2,000 and you get an access code with your order. Or take the Digital Edition at J$5,000 — all four sections as a printable PDF plus the LEAD AGENT link and code, nothing shipped.
Ordering for a whole organization?
Five boxes or more, we invoice you.
Tell us how many boxes and who to bill. We send an invoice, start printing on a 50% deposit and ship once the balance is settled — so it fits the way your finance team already works.
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At a glance
- Price
- J$10,000 per box, delivery included
- In the box
- 60 cards across four sections, plus icebreakers, host guides and Take It Back prompts
- Remote play
- LEAD AGENT, the online version of Your Play: +J$2,000 per box, or J$5,000 for the Digital Edition on its own
- Digital Edition
- J$5,000 · nothing shipped. See the Digital Edition.
- Sections
- Your Hand, Your Partner, Your Play, The Open End
- Also included
- Icebreakers, host guides, team challenges, scoring activities, Leadership and Team Take It Back prompts
- Use it for
- Customer Service Week, team engagement, staff retreats, team meetings, onboarding, workplace events
- Made
- Printed to order, ships within 5-7 business days of payment
- Bulk orders
- Five boxes or more are invoiced: 50% deposit to start printing, balance before shipping
- Payment
- Bank transfer. Card payment coming soon.
The play may end. The learning doesn’t.
J$10,000 per box, delivery included. We print and ship within 5-7 business days of payment.